1. Parties

1.1. Universal Data Group LTD a company registered in England (Company Reg: 12919856), ICO Number: ZB713147, having its registered office at 75 Shelton Street London WC2H 9JQ (“Universal Data Group LTD”)

And

2. Web Leads

The following recitals relate to customers who engage Universal Data Group LTD for the provision of Web Leads to facilitate direct marketing.

Dispute Policy: Hoax. Wrong Number/No Such Person/Dead Number-Subject To Validation

2.1. Universal Data Group LTD follow the principles of the General Data Protection Regulation (GDPR). This requires us to ensure any data we supply as a web lead broker are used in a lawful fashion.

2.2. Web lead data supplied by Universal Data Group LTD meets following regulatory requirements:

2.2.1. the individuals listed will have given clear consent for you to process their personal data for the specific purpose as detailed within our sales contract documents
2.2.2. the data has been collected lawfully for those specific and legitimate reasons
2.2.3. the data is, to the best of our ability, accurate and up to date

2.3. The customer is required to:

2.3.1. process the personal data supplied lawfully and only for the reasons specified in the web leads supply contract
2.3.2. keep the data only for the duration of the specified project
2.3.3. ensure the data is stored and processed in a secure manner
2.3.4. have a process in place for individuals to request to be withdraw consent and to be erased from the data list at their own request
2.3.4.1. requests for erasure must be processed within 10 working days
2.3.4.2. any request for withdrawal of consent or erasure of data must be notified to Universal Data Group LTD within 10 working days
2.3.5. ensure individuals are made aware which organisation is using their data and must provide details relating to the lawful use of this data.
2.3.6. publish a privacy notice which details: v 8.3.6.1. intended purposes for processing the personal data
2.3.6.2. the lawful basis for the processing
2.3.6.3. how individuals may withdraw their consent or be removed from the dataset
2.3.7. provide a right to access for data subjects, this information must be supplied in request and includes:
2.3.7.1. confirmation that their data is being processed;
2.3.7.2. access to their personal data;
2.3.7.3. other supplementary information
2.3.8. securely destroy personal data once the contract period has been completed

2.4. Universal Data Group LTD makes all efforts to maximise the accuracy of the data supplied.

2.5. All web leads we supply are subject to validation checks to ensure they are valid and meet the Customer’s requirements. However we cannot guarantee 100% accuracy as data is subject to change outside of our control. Therefore we do offer replacement leads where leads are reported as being inaccurate or out of scope,

2.6. The replacement policy for web leads is up to 10% per order.

2.7. If errors are found they must be reported using an automated deposition report before any review can be conducted on data supplied.

2.8. The disposition report must be prepared electronically and list the leads and full reasons for why the lead is being listed as erroneous.

2.9. At least 48 working hours before a decision can be made on any data review conducted.

2.10. Universal Data Group LTD will replace those leads which have been found, on review to be at fault. There is no guarantee that every reported lead will be replaced. Universal Data Group LTD cannot replace leads which are found not to be inaccurate or for where there is not a clear enough reason given for the error report.

2.11. Universal Data Group LTD will offer data credits in certain limited circumstances agreed with the Customer on a case by case basis.

2.12. All data supplied by Universal Data Group LTD is non refundable. Due to the nature of the product, once data has been supplied it cannot be returned, replaced or refunded.

2.13. The full invoice amount is due to be paid prior to the web leads being released.

2.14. Universal Data Group LTD work with carefully vetted and selected partners When we sell any leads we do so on the basis that we may work as an intermediary between any carefully selected 3rd party, and ourselves, selling the leads exclusively.

2.15. The acceptance of this agreement is subject to due diligence by Universal Data Group LTD. You are required to complete and return a Data Supply Compliance Form to support this process.

2.16. On web leads and 1st use data returns need to be sent within 24 hours

We are a online provider, and our support is online. We require returns and queries to be sent to our production team on info@b2bwebleads.co.uk and to allow 24 to 48 hours for a adequate response.

3. HOTKEYS LEADS

3.1 HOTKEYS LEADS are live call transfers and are supplied as per order verification on the order form.
3.2 We will replace any dropped calls and out of criteria leads.
3.3 If api delivery is to be supplied 1 to 2 extra set up days will be required.
3.4 Once a order has been placed it will need to be seen through to the end and fully fulfilled. There are no refunds on these orders. We replace unquotable leads.
3.5 There are no guarantees on daily caps on volume, these leads are fresh and exclusive and tailor made so like with any telephonic campaign there can be factors where volumes cannot always be met, specifically in the first few days of the campaign.

3.6 We reserve the right to request proofs when returning leads, whether this be telephone based leads or web based leads, we can request call recordings as per compliance to accompany a return. These need to be provided within the time period of a return which is 24 hours.

3.7 On web leads and 1st use data returns need to be sent within 24 hours

4. Data Provision

The following recitals relate to customers who engage Universal Data Group LTD for the provision of data to facilitate direct marketing.

4.1. Universal Data Group LTD follow the principles of the General Data Protection Regulation (GDPR). This requires us to ensure any data we supply as a web lead broker are used in a lawful fashion.

4.2. Data supplied by Universal Data Group LTD meets following regulatory requirements:

4.2.1. the individuals listed will have given clear consent for you to process their personal data for the specific purpose as detailed within our sales contract documents
4.2.2. the data has been collected lawfully for those specific and legitimate reasons
4.2.3. the data is, to the best of our ability, accurate and up to date

4.3. The customer is required to:

4.3.1. process the personal data supplied lawfully and only for the reasons specified in the web leads supply contract
4.3.2. keep the data only for the duration of the specified project
4.3.3. ensure the data is stored and processed in a secure manner
4.3.4. have a process in place for individuals to request to be withdraw consent and to be erased from the data list at their own request
4.3.4.1. requests for erasure must be processed within 10 working days
4.3.4.2. any request for withdrawal of consent or erasure of data must be notified to Universal Data Group LTD within 10 working days
4.3.5. ensure individuals are made aware which organisation is using their data and must provide details relating to the lawful use of this data.
4.3.6. publish a privacy notice which details:
4.3.6.1. intended purposes for processing the personal data
4.3.6.2. the lawful basis for the processing
4.3.6.3. how individuals may withdraw their consent or be removed from the dataset
4.3.7. provide a right to access for data subjects, this information must be supplied in request and includes:
4.3.7.1. confirmation that their data is being processed;
4.3.7.2. access to their personal data;
4.3.7.3. other supplementary information

4.3.8 The Customer hereby agrees to pay Universal Data Group LTD the charges detailed and agreed in the Proposal, Invoice or Quotation, as per the agreed terms of payment. If the Customer wishes to cancel the contract, the Customer agrees to pay in full for the total amount of the agreement price due to Universal Data Group LTD and any additional costs from the time of severance are calculated at the hourly rate of £45

4.3.9 Universal Data Group LTD may include the Credit together with a link to the Universal Data Group LTD or related company website on each page of the Website in a position and in a form to be agreed by the parties. The Customer will retain any such Credit and link in any adapted version of the Website, and the Customer will (and will only) remove any such Credit and link from the Website at Universal Data Group LTD’s request.

4.3.10. securely destroy personal data once the contract period has been completed

4.4. Universal Data Group LTD makes all efforts to maximise the accuracy of the data supplied.

4.5. All data we supply are subject to validation checks to ensure they are valid and meet the Customer’s requirements. However we cannot guarantee 100% accuracy as data is subject to change outside of our control. Therefore we do offer replacement leads where leads are reported as being inaccurate or out of scope,

4.6. The replacement policy for data is up to 10% per order.

4.7. If errors are found they must be reported using an automated deposition report before any review can be conducted on data supplied.

4.8. The disposition report must be prepared electronically and list the leads and full reasons for why the lead is being listed as erroneous.

4.9. At least 48 working hours before a decision can be made on any data review conducted.

4.10. Universal Data Group LTD will replace data which has been found, on review to be at fault. There is no guarantee that all reported data will be replaced. Universal Data Group LTD cannot replace data which is found not to be inaccurate or for where there is not a clear enough reason given for the error report.

4.11. Universal Data Group LTD – Data will offer data credits in certain limited circumstances agreed with the Customer on a case by case basis.

4.12. All data supplied by Universal Data Group LTD is non refundable. Due to the nature of the product, once data has been supplied it cannot be returned, replaced or refunded.

4.13. The full invoice amount is due to be paid prior to the data being released.

4.14. Universal Data Group LTD – Data work with carefully vetted and selected partners When we sell any data we do so on the basis that we may work as an intermediary between any carefully selected 3rd party, and ourselves, selling data exclusively.

4.15. The acceptance of this agreement is subject to due diligence by Universal Data Group LTD. You are required to complete and return a Data Supply Compliance Form to support this process.

4.16. On web leads and 1st use data returns need to be sent within 24 hours

Updated: 1st July 2024 In the case of refunds, Universal Data Group LTD reserve the right to allow up to 21 days for the processing and completion of refund payments from the date of return of signed acceptance.

These terms and conditions are enacted in English law

If the Customer wishes to cancel the Agreement after it has sent the signed order form to the Company, the Customer must send written notice of cancellation to the Company within 7 days from the original date of signing the Order. The Customer must pay 35% of the full value of the Order (including VAT) to the Company within 7 days after cancellation. Notice of cancellation may be sent by post, facsimile or email and in the case of e-mail on receipt by the sender of a “read receipt. If the Database(s) has already been dispatched by the Company the cancellation notice will not be processed or indeed accepted by the Company.

Any refunds or cancellations need to be agreed within 28 days of any campaign starting. After this time no refunds will be issued.